FAQ gintoto – All Answers Here

gintoto only accepts players aged 18 years and above. This is a strict requirement that cannot be compromised. The KYC process will verify your age before your first withdrawal is approved. Any account found to be in breach of this requirement will be closed immediately.

No. Each individual is only permitted one account only at Gintoto. Multiple accounts are a serious violation and will result in the closure of all associated accounts and forfeiture of all balances and bonuses. If you have issues with an existing account, contact our support for assistance.

KYC (Know Your Customer) is a standard identity verification process required before your first withdrawal. You will need to upload a clear photo of your IC or passport. The process is typically completed within 1–24 hours and is only done once. KYC ensures the security of your account and helps prevent fraud.

Login to your account and go to Account Settings > Security > Change Password. Enter your current password followed by your new password twice for confirmation. If you have forgotten your password, use the "Forgot Password" function on the Login.

Yes. You can update your phone number or email through Account Settings. Additional identity verification is required for these sensitive changes to keep your account secure. The process is usually completed within 24 business hours.

If you wish to permanently close your account, go to Account Settings > Account Closure or contact customer support. Any eligible balance will be returned to your original payment method before the closure is processed. Closure is final and cannot be reversed.

Change your password immediately and contact gintoto customer support via Live Chat. Our team can freeze the account for investigation, review activity logs, and help recover any losses resulting from unauthorised access. Also enable 2FA for added protection.

gintoto supports a variety of popular payment methods in Malaysia:

• DuitNow – Instant transfer using phone number or IC
• FPX / Internet Banking – Maybank, CIMB, Public Bank, RHB, Hong Leong and more
• Touch 'n Go eWallet
• GrabPay
• Boost

All these methods process deposits in under one minute.

The minimum deposit amount is RM 30 for most payment methods. The maximum limit depends on the method selected and your account level. VIP members enjoy higher daily deposit limits. Check the Deposit section in your account for the latest limit details.

Deposits via DuitNow, FPX, and e-wallets are usually credited within less than one minute after payment is confirmed. If your deposit is not credited after 10 minutes, contact customer support and include proof of payment for immediate review.

gintoto does not charge any fees for deposits. The full amount you send will be credited to your account. However, your bank or e-wallet provider may apply their own transaction fees — this depends on the respective provider's policy and is beyond Gintoto's control.

Deposits that have been successfully processed cannot be reversed as funds have already been credited to your Gintoto account. If you wish to transfer the funds out, you can make a withdrawal through the Withdrawal section in your account, subject to applicable withdrawal conditions.

This can sometimes occur due to a temporary technical issue. Contact gintoto customer support via Live Chat or email and include a screenshot showing proof of the deduction from your bank account along with the date, time, and transaction amount. Our team will resolve this within 1–2 business hours.

No. Deposits must be made using a payment method in your own name. Deposits from third parties are not accepted and may result in account suspension pending investigation. This is a standard policy to prevent financial fraud.

Withdrawals that pass verification are processed within less than 5 minutes during regular business hours. During peak times or weekends, processing may take up to 30 minutes. Funds will then be credited to your bank account or e-wallet depending on your payment provider's processing time.

The minimum withdrawal amount is RM 50. Daily maximum limits depend on your account level — regular members have different limits from VIP members. Check the Withdrawal section in your account for the latest limit details based on your membership level.

A withdrawal may be delayed for several reasons:

• KYC not yet completed or documents need to be updated
• There is an active bonus with an unfulfilled wagering requirement
• Daily withdrawal limit has been reached
• Incomplete or incorrect bank account details
• Routine security checks are required for large amounts

Customer support can provide specific clarification for your case.

No. Withdrawals can only be made to a bank account or e-wallet in your own name that was verified during the KYC process. This is a standard security policy to prevent money laundering and protect players.

gintoto does not charge any withdrawal fees. The full amount you request will be transferred to you. Your bank may charge a separate transfer fee — this depends on your own bank's policy.

There is no daily withdrawal count limit, but the total amount daily withdrawal limits apply. You may make multiple withdrawals in a day as long as the total does not exceed your account's daily limit.

Bonuses cannot be withdrawn directly. You must meet the wagering requirement set for each bonus before bonus funds can be converted into withdrawable cash. Check each bonus's terms and conditions for specific wagering requirement details.

gintoto offers a wide range of bonuses including:

• Welcome Bonus – For new members on their first deposit
• Weekly Cashback – 10% on previous week's net losses
• Referral Bonus – RM 30 for each successfully referred friend
• Game-Specific Promotions – Exclusive bonuses for selected games
• VIP Bonus – Exclusive offers for members with high membership tiers

Check the Promotions for the latest offers.

The wagering requirement determines how many times you need to wager the bonus amount before it can be withdrawn. For example, if you receive a RM 100 bonus with a 30x wagering requirement, you must place bets totalling RM 3,000 before the bonus can be converted into withdrawable cash.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 30 days, while weekly promotions are valid for up to 7 days. Expiry dates are shown in your account under Bonus & Promotions. Unused bonuses will expire automatically once the validity period ends.

Weekly cashback is credited automatic every Monday to all eligible members based on the previous week's net losses. No manual action is required — simply log in on Monday to see the cashback already credited.

Generally, only one active bonus at any one time. However, exceptions apply for certain bonus types such as cashback, which can run alongside other bonuses. Check each promotion's terms and conditions for specific eligibility details.

Not all games contribute equally. Video slots typically contribute 100% toward wagering requirements, while table games such as blackjack and baccarat may contribute a lower percentage. Full details on each game's contribution percentage are available in the relevant promotion's terms and conditions.

Make sure you meet the bonus eligibility requirements — including the minimum deposit amount and not having previously claimed a welcome bonus. If you believe you qualify but the bonus hasn't been credited within 30 minutes of your deposit, contact customer support with proof of deposit for a prompt review.

Yes. If you don't want to receive a specific bonus, you can request a cancellation through the Bonus section in your account or by contacting customer support. before placing any wagers using the bonus balance. Once the first wager is placed, the bonus cannot be cancelled.

gintoto offers over 2,000 games covering:

• Video Slots – Hundreds of options from the world's leading providers
• Live Casino – Baccarat, Blackjack, Roulette with live dealers
• Table Games – Poker, Sic Bo, Dragon Tiger and more
• Sports Betting – Football, badminton, tennis and over 30 sports
• E-Sports – Betting on DOTA 2, CS:GO, Mobile Legends matches
• Lottery & Numbers – 4D and local number games

Yes. All slot games and table games at Gintoto use Certified Random Number Generator (RNG) by an independent third-party audit body. This ensures every spin and game outcome is fully random and cannot be manipulated. Audit reports are available upon request.

Most slot games at gintoto are available in demo mode that can be played without a deposit or login. This lets you try out games and understand their mechanics before playing with real money. However, winnings in demo mode cannot be converted to cash.

RTP is the average percentage of money returned to players over the long term. For example, a slot with 96% RTP theoretically returns RM 96 for every RM 100 wagered. RTP is calculated over millions of rounds and is not a guarantee of individual wins. The RTP for each game is shown in its game information section.

If a game freezes or the connection drops during an active round, the gintoto system automatically saves the game state. Log back in and the game will resume from where it was interrupted. If this doesn't happen or you notice an incorrect balance, contact customer support with the game ID and time of the incident.

Yes. Each game has its own minimum and maximum betting limits, displayed within the game interface. These limits vary by game type and table — VIP tables typically carry higher limits than standard tables. Slots usually start from RM 0.20 per spin.

Yes. gintoto offers a live casino with dealers who speak Bahasa Malaysia and Bahasa Melayu for the convenience of local players. Tables with Mandarin and English-speaking dealers are also available for a wider range of preferences.

Very large jackpot wins may be paid out in instalments depending on the game provider's policy. For jackpot wins that exceed the standard daily withdrawal limit, the gintoto management team will contact you personally to arrange a suitable and secure payment method.

gintoto uses 256-bit SSL encryption for all communications between your device and our servers — the same standard used by major banks. Your personal data is stored on secure servers with strict access controls. Full details are available in the Privacy Policy us.

2FA adds a second layer of security on top of your password. Each time you log in from a new device, a verification code is sent to your phone number for confirmation. To enable it, go to Account Settings > Security > Two-Factor Authentication. This is strongly recommended for all members.

No. gintoto does not sell or share your personal information with third parties for marketing purposes. Your information is only shared with payment service providers and game suppliers necessary for platform operations, and they are bound by strict confidentiality agreements. Read the Privacy Policy us for more information.

The official gintoto website is gintoto.pro. Always check that the URL starts with https:// and there is a padlock icon in your browser's address bar. Gintoto never sends login links via SMS or WhatsApp — if you receive such a link, it is a phishing attempt.

Do not click any links in that email. gintoto never asks for your password or payment details via email. Report suspicious emails to our customer support by forwarding the email in question. This helps us track fraudulent activity impersonating gintoto.

Transaction records and game activity are stored for minimum 5 years in accordance with compliance requirements and licensing regulations. You can access your transaction history in your account for the last 12 months. For older records, contact our customer support.

Visit the Download on the official Gintoto website to get the app download link for iOS and Android. We provide a step-by-step installation guide on that page. Avoid downloading from unofficial sources to protect your device.

The Gintoto app runs on iOS 12.0 and above and Android 6.0 and above. For the best experience, we recommend using the latest version of your operating system. If you are on an older version, you can still play via a supported mobile web browser.

The core features are the same across the app and website. The app offers additional benefits such as fingerprint or Face ID login, instant notifications for transactions and promotions, and a faster navigation experience optimized for mobile screens. All games and key features are available on both platforms.

Yes, the gintoto app free to download and install. There are no subscription fees or download charges. Simply make a deposit as usual to start playing. The app works with your existing Gintoto account.

If an update is available, a notification will appear in the app when you open it. You can also re-download the latest version from the Download us at any time. We recommend always using the latest version for optimal performance and security.

Try these steps in order: (1) Close and reopen the app, (2) check your internet connection, (3) clear the app cache in your device settings, (4) reinstall the latest version of the app. If the issue persists, contact our support team with your device type and OS version.

gintoto provides various tools to help you play in a controlled manner:

• Deposit Limit – Daily, weekly or monthly
• Loss Limit – Automatic freeze when limit is reached
• Play Time Limit – Daily session reminders and limits
• Self-Exclusion – From 24 hours to 5 years
• Permanent Account Closure

Read more on the Responsible Gaming us.

Login to your account > Settings > Responsible Gaming > Self-Exclusion. Select the duration you want (24 hours to 5 years) and confirm your choice. Self-exclusion takes effect immediately and cannot be reversed before the expiry period. A confirmation email will be sent to you.

Go to Account Settings > Responsible Gaming > Deposit Limit. You can set daily, weekly, or monthly limits simultaneously. Lowering the limit takes effect immediately, while increasing limits requires a mandatory 7-day reflection period to ensure your decision is not made impulsively.

gintoto can help you activate restriction tools and connect you with relevant support resources. Contact our customer support via Live Chat for a confidential discussion. You can also activate a self-exclusion immediately from your account settings without needing to contact anyone first.

No. Players who activate self-exclusion are automatically removed from all promotional mailing lists. You will not receive any promotional emails, bonus offers or marketing communications from Gintoto during an active self-exclusion period. This is our commitment to responsible gaming.

Warning signs to watch for include: playing with money you can't afford to lose, chasing losses, hiding your gaming activity from family, being unable to stop despite intending to, and neglecting work or family responsibilities. If you recognise yourself in any of these situations, please use the self-exclusion tool or contact our support team immediately. Read the full guide on the Responsible Gaming.