We believe that online gaming should bring enjoyment and entertainment — not stress or problems. That is why Gintoto invests seriously in responsible gaming tools and support for every one of our members.
All these tools are available directly in your account — easy to access, instantly effective, and designed to help you play with greater control.
Set the maximum amount you can deposit in a day, week, or month. Once the limit is reached, additional deposits cannot be processed until the limit period resets — giving you full control over your spending.
Set a maximum loss limit for a given time period. Once your losses reach the limit you have set, the gintoto system will automatically halt all betting activity for that period.
Limit the amount of time you can spend on the platform each day. When the time limit is reached, your gaming session will end automatically. You can also enable time reminders at set intervals.
Take the break you need — from 24 hours to 5 years. During an active self-exclusion period, you will not be able to log in, make deposits or play at Gintoto under any circumstances.
View your full history of gaming activity, deposits, and withdrawals at any time. These statements help you objectively assess your gaming patterns and make better-informed decisions.
The gintoto support team is always ready to listen and assist you. For responsible gaming concerns, we will connect you with the appropriate support resources.
Responsible gaming starts with one simple understanding: online wagering is a form of entertainment, just like going to the cinema or attending a concert. It is designed to be enjoyable, and like all forms of entertainment, it should be done within limits you are comfortable with.
At Gintoto, we do not want our players to play beyond their means or play to relieve financial stress. This principle is not just words — it shows in how we design the platform, how we structure our bonus system, and how we respond when we detect concerning gaming patterns.
Most Gintoto players play in a healthy way — they set a budget, play for fun, and stop when the budget runs out. However, we are aware that for a small number of individuals, gaming can develop into a habit that is hard to control.
Gintoto takes a proactive approach to this. Our monitoring system detects playing patterns that may indicate risk, and our team responds directly when needed. This is not about controlling players — it is about us doing our part as a responsible platform.
Golden Rules for Healthy Gaming: Set a budget before you start playing and stick to it. Treat the money you spend on gaming as an entertainment cost — not an investment.
All responsible gaming tools at gintoto are accessible directly from your account settings. There is no need to contact customer support to set deposit or time limits — everything is right at your fingertips.
When you set a stricter limit (e.g. lowering your deposit limit from RM 500 to RM 200 per day), the change takes effect immediately. However, to loosen a limit that has already been set, there is a mandatory 7-day reflection period — this ensures your decision was not made in haste.
Remember: A self-exclusion that has been set is final for the chosen period. It cannot be cancelled before the period ends, even if you request it from customer support. This is for your own protection.
The gintoto platform is strictly for players aged 18 and above, with no exceptions. Our thorough KYC process ensures only eligible individuals can register and play. If someone is found to have registered using a false identity or another person's documents, the account will be closed immediately and all balances forfeited.
If you are aware of any minor using the gintoto platform, please report it to our support team immediately.
If you or someone you know is showing the following signs, it may indicate a gambling problem that needs to be addressed:
Using money meant for bills, rent, or daily necessities to play.
Continuing to play to "win back" money already lost, resulting in growing losses.
Lying about the time or money spent on gaming.
Feeling unable to stop playing even when you intend to.
Work, family or social relationships affected due to excessive time spent gaming.
Access your Gintoto account via the website or mobile app.
Find the "Responsible Gaming" section in your account settings menu.
Select the exclusion period you want — from 24 hours up to 5 years.
Self-exclusion becomes active immediately after confirmation. You do not need to contact support.
We will send a confirmation email that your self-exclusion has been successfully activated.
All limits you set can be managed directly from your account. Here is how each tool works in practice.
You can set daily (e.g. RM 100), weekly (RM 500) or monthly (RM 1,500) deposit limits. All limits can be set simultaneously. Lowering a limit takes effect immediately; raising a limit requires a 7-day waiting period.
Set a loss limit for 24 hours, 7 days, or 30 days. Once cumulative losses reach this limit, the platform will automatically block any new bets until the period ends.
Set a daily session time limit (for example, 2 hours). The system will alert you as you approach the limit, and the session will end automatically once it is reached.
Choose from a 24-hour, 7-day, 30-day, 90-day, 1-year, or 5-year break. While the exclusion is active, you will not be able to access your account, make deposits, or play in any way.
Access a full statement of all your gaming activity, deposits and withdrawals by date. This helps you understand your spending patterns objectively and make decisions based on real data.
If you wish to permanently close your account, this option is available in your account settings or through customer support. Any eligible account balance will be returned before closure.
Gintoto is among the platforms that enforce a "Mandatory Rest Period" — players who play for more than 4 consecutive hours will be shown a reminder message and prompted to take a short break before continuing.