At Gintoto, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, and protect your personal data.
Your privacy is protected at every level. Here's how we keep your data secure with gintoto.
Every communication between your device and gintoto's servers is encrypted with 256-bit SSL — the same standard used by Malaysia's major banks to protect financial transactions.
Your personal information is never sold, rented, or exchanged with third parties for any marketing or commercial purpose. Your data belongs to you — and we respect that.
Identity verification documents submitted during the KYC process are accessible only to specifically authorized personnel. All access is logged and regularly audited.
Your data is stored on servers protected by multiple layers of physical and digital security. Active monitoring systems operate around the clock to detect any threats.
You have the right to request a copy of the data we hold, correct inaccurate information, or request deletion of your data — subject to applicable legal obligations.
In the event of a security incident affecting your data, gintoto is committed to notifying you in a timely manner and taking immediate action to mitigate the risk.
Important Note: This Privacy Policy applies to all users of the Gintoto platform, including the website and mobile app. By using our services, you agree to the collection and use of data as described here.
Gintoto ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the Gintoto platform via our official website or mobile app.
This document is prepared in line with international data protection best practices. We are committed to ensuring that your personal data is handled transparently, responsibly, and securely at all times.
This policy applies to all registered Gintoto players in Malaysia and any individual accessing our platform, regardless of the access method used.
Gintoto collects your personal data through several different means. Below is a summary of the types of data we collect and their sources:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, IC/passport number, date of birth | Registration form & KYC |
| Contact Information | Phone number, email address, residential address | Account registration |
| Financial Data | Bank account number, transaction records, deposit/withdrawal history | Platform transactions |
| Technical Data | IP address, device type, browser, operating system | Automatically during use |
| Gaming Data | Wagering history, games played, session duration | Activity on the platform |
| Communication Data | Customer support chat logs and feedback | Support interactions |
Gintoto only collects data that is genuinely necessary for platform operations and legal compliance. We do not collect sensitive information such as biometric data or health information unless specifically required for compliance purposes.
All KYC documents you upload — such as identity card images or bank statements — are stored in a protected environment and accessed only by authorised personnel for verification purposes.
Every piece of data we collect has a clear and legitimate purpose. gintoto uses your personal information for the following:
We do not use your data for purposes beyond those stated above without first obtaining your consent.
Gintoto does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in certain situations, we may share your information with the following parties:
Our Guarantee: All third parties working with gintoto are bound by strict data protection agreements and must handle your information to the same security standards we uphold.
Gintoto invests seriously in security infrastructure to protect your data. The technical and organizational measures we implement include:
While we take all reasonable measures, no system can guarantee 100% absolute security. However, gintoto is committed to continuously strengthening our security defences in line with evolving technology and emerging threats.
The gintoto platform uses cookies and similar tracking technologies to enhance user experience, understand usage patterns, and ensure the security of your login sessions.
Types of cookies we use:
You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect platform functionality.
As a gintoto user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 days.
If any information we hold is inaccurate or outdated, you have the right to request a prompt correction.
You may request the deletion of your personal data, subject to legal obligations and legitimate operational requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform if desired.
To exercise any of the above rights, please contact the gintoto support team via Live Chat or email. Requests will be processed within 30 calendar days of receipt.
Gintoto does not store your data indefinitely. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted or anonymised from our systems, unless a legal obligation requires longer retention.
Gintoto may update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to our services.
When material changes occur, we will:
Continued use of the gintoto platform after changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or wish to exercise your data rights, the gintoto privacy team is here to help.
You can reach us through the following channels:
For data rights requests (such as access, correction, or deletion), please clearly state the type of request and include the necessary identity verification details so we can process it accurately and securely.
All privacy-related requests are handled by specially trained staff and resolved within 30 calendar days of receipt. You will receive an acknowledgement within 3 business days.